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Stakeholder Engagement

The analysis of stakeholder interest is carried out through the corporate management standard, which was developed based on the international AA1000 Stakeholder Engagement Standard (AA1000SES) to assess issues that are of importance to stakeholders. Three principles – inclusivity, materiality, and responsiveness – underpin the stakeholder engagement framework. Each business unit is responsible for identifying and analyzing stakeholders related to its business operations. The stakeholder analyses from each business unit are collected and analyzed at the corporate level under the supervision of the Sustainability Committee.

Process of Stakeholder Analysis

1. Identify stakeholders
By considering factors including dependency, responsibility, influence, and other factors as appropriate

2. Define levels of the Company’s impacts on stakeholders
By considering the economic, social, and environmental impacts

3. Define levels of stakeholders’ influence on the Company
By considering influence in terms of finance, operations, regulations, reputation, and operational strategies

4. Categorize stakeholders
By dividing stakeholders into four groups according to the levels of impact the Company has on the stakeholders, and stakeholders’ influence on the Company

5. Prioritize stakeholders
With appropriate engagement approaches for each stakeholder group, for example interviews for high impact and high influence group

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