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Stakeholder Engagement

The analysis of stakeholder interest is carried out through the corporate management standard, which was developed based on the international AA1000 Stakeholder Engagement Standard (AA1000SES) to assess issues that are of importance to stakeholders. Three principles – inclusivity, materiality, and responsiveness – underpin the stakeholder engagement framework. Each business unit is responsible for identifying and analyzing stakeholders related to its business operations. The stakeholder analyses from each business unit are collected and analyzed at the corporate level under the supervision of the Sustainability Committee.

Process of Stakeholder Analysis

1. Identify stakeholders
By considering factors including dependency, responsibility, influence, and other factors as appropriate

2. Define levels of the Company’s impacts on stakeholders
By considering the economic, social, and environmental impacts

3. Define levels of stakeholders’ influence on the Company
By considering influence in terms of finance, operations, regulations, reputation, and operational strategies

4. Categorize stakeholders
By dividing stakeholders into four groups according to the levels of impact the Company has on the stakeholders, and stakeholders’ influence on the Company

5. Prioritize stakeholders
With appropriate engagement approaches for each stakeholder group, for example interviews for high impact and high influence group

Engagement Method and Stakeholder’s Issue

Stakeholder Engagement Method Stakeholder’s Issue Banpu’s Sustainability Topic
Employee • Communication between human resources department and employee
• Employee involvement in committees
• Compliant channel
• “Banpu Heart” behavioral survey
• Employee engagement survey
• Town Hall Meeting
• Direction of the Company • Challenge and Opportunity
• Business ethics and responsible business practices • Business Ethics
• Happiness in the workplace
• Reasonable wages and benefits
• Career opportunities
• Employee Management
• Capability development • Human Capital Development
• Safety in the workplace • Occupational Health & Safety
Community • Community Consultative Committee (CCC)
• Community satisfaction survey
• Compliant channel
• Communication with community development officers
• Public information on the website
• Social and environmental impact from the Company’s activities • Community Engagement
• Air Emissions & Waste
• Safety in life and residence • Resettlement
• Respect on human rights • Human Rights
• Indigenous Peoples
• Community well-being and economic distribution • Economic Distribution
• Community Development
Customer • Customer satisfaction survey
• Compliant channel
• Customer visit
• Response the request for data disclosure
• Report on annual maintenance plan and emergency drill
• Inform consent for customer data use
• Data security mechanism
• Quality and price of product
• On-time product delivery
• Customer & Product Stewardship
• Social and environmental impact from the use of product • Customer & Product Stewardship
• GHG Emissions
• Availability of products and services • Efficiency and Reliability of Power Plants
• Personal data breaches
• Use of customer data
• Data Privacy & Cyber Security
Government • Occasional visit
• Support to governmental initiatives and activities
• Response the request for data disclosure
• Publication of annual report and sustainability report
• Public information on the website
• Value creation for economy and society • Sustainability Governance
• Corporate Philanthropy
• Business ethics
• Data transparency and disclosure
• Business Ethics
• Compliance with laws and regulations • Environmental Compliance
• Socioeconomic Compliance
• Maximization of natural resource consumption • Energy & Water
• Supply chain management • Supplier Management
• Customer & Product Stewardship
• Social and environmental impact from the Company’s activities • GHG Emissions
• Water, Air Emissions & Waste
• Biodiversity
• Mine Closure
• Driving SDGs into practices • Banpu and SDGs
• Banpu and UN Global Compact
Supplier • Regular meeting with supplier
• Data security mechanism
• Fair and transparent procurement process • Business Ethics
• Future opportunity for doing business with the Company • Supplier Management
• Personal data breaches • Data Privacy & Cyber Security
Contractor • Regular meeting with contractor
• Annual mining contractor meeting
• Fair and transparent procurement process • Business Ethics
• Safety in the workplace • Occupational Health and Safety
• Reduction of energy consumption • Energy
• Future opportunity for doing business with the Company • Supplier Management
Financial institution • Analyst meeting
• Publication of annual report and sustainability report
• Business transparency • Business Ethics
• Business growth and financial performance • Performance Overview
Business partner • Board meeting at subsidiaries and associated companies
• Publication of annual report and sustainability report
• Report on annual maintenance plan and emergency drill
• Business transparency • Business Ethics
• International reputation • Awards & Recognitions
• Business growth and financial performance • Performance Overview
• Business continuity • Efficiency & Reliability of Power Plants
Shareholder • Annual general meeting of shareholder
• Publication of annual report and sustainability report
• Compliant channel
• Public information on the website
• Qualification of Board of Directors and managements • Management Structure
• Business transparency • Business Ethics
• Risk management • Risk Management
• Business Continuity Management
• Research & development for operational excellence • Digital Transformation
• Business growth and financial performance • Performance Overview
Investor • Opportunity investment roadshow
• Presentation on Opportunity Day organized by Stock Exchange of Thailand
• Publication of annual report and sustainability report
• Public information on the website
• Qualification of Board of Directors and Managements • Management Structure
• Business transparency • Business Ethics
• Value creation for economy, society and environment • Sustainability Governance
• Risk management • Risk Management
• Business Continuity Management
• Business growth and financial performance • Performance Overview
Media and NGOs • Response the request for data disclosure
• Fact sheet summary
• Public information on the website
• Value creation for economy and society • Sustainability Governance
• Business transparency • Business Ethics
• Data transparency and disclosure • Performance Data
• Compliance with laws and regulations • Environmental Compliance
• Socioeconomic Compliance
• Social and environmental impact from the Company’s activities • GHG Emissions
• Water, Air Emissions & Waste
• Community Engagement
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