Significance & Commitment

Digital transformation is a strategic priority for the Company, serving as a catalyst for continual productivity improvement, operational efficiency, and digital business initiatives. This multifaceted endeavor requires a strategic vision, a culture of digital innovation, and the simultaneous pursuit of business opportunity and adaptability. Despite the challenges involved, the benefits–including enhanced competitiveness, improved customer experience, and long-term value for stakeholders–make it a compelling imperative for businesses in today’s digital landscape.

Management Approach
The Triple-Transformation Framework has been developed, encompassing business, people & operating model, and technology. With strong leadership support across all levels, this framework emphasizes embedding digital capabilities throughout the organization.

To monitor progress along the digital transformation journey, key performance indicators have been established, including the growth in digital self-service adoption, digital-enabled business processes, and reliability of digital infrastructure services. In addition, digital maturity assessment was conducted with external verification to monitor our progress and benchmark our performance against peers across 6 dimensions: strategy, organization & talent, agile delivery & culture, technology, data, and adoption & scaling.

Recognizing the transformative potential of Artificial Intelligence (AI) in driving business innovation, AI Policy was announced in 2024. This policy addressed key principles, including data privacy, cybersecurity, bias mitigation, intellectual property and copyright, transparency, and accuracy in AI-generated content. To ensure responsible and ethical use of Artificial Intelligence (AI), the Artificial Intelligence Steering Committee (AISC) was appointed to oversee AI initiatives, ensuring they align with corporate strategy and ethical regulations.