Significance & Commitment
The Company places the utmost importance on understanding and fulfilling customer needs, firmly believing that long-term success is built on consistently delivering satisfaction through products and services. This customer-centric approach goes beyond meeting expectations–it’s about exceeding them and ensuring every interaction adds value and reinforces trust.

Management Approach
The Company is deeply committed to delivering products and services that not only meet but exceed the customer expectations, as clearly outlined in our Code of Conduct. Recognizing that customer trust is paramount, we have developed standardized management practices across our business units to support this commitment. Additionally, a Material Safety Data Sheet (MSDS) is available upon request. Safety and environmental issues related to product usage are also identified and managed with specific measures. Technical support is also provided to ensure efficient product use with zero risk to safety and the environment. Customer privacy is also a top priority. We collect only the necessary personal data, such as names and email addresses, and handle it in a lawful, fair, and secure manner. Customers are granted full rights to access, correct, and delete their data in line with applicable legal requirements.

Customer satisfaction surveys are regularly conducted. Beyond surveys, individual interviews are also performed to gain deeper insights into the specific issues and expectations. Our approach is tailored by business context, and we provide various channels for customers to raise their concerns, including telephone, email, and website. The complaint management system is established to ensure prompt and efficient responses, with a standard operating procedure that includes responding to the customer by the next business day.

Business	Example of Customer Relationship Approaches
Mining	·        Customer satisfaction survey ·        Regular customer site visit ·        Knowledge-sharing session ·        Quarterly performance report ·        Open house event
Thermal power	·        Customer satisfaction survey ·        Regular customer site visit ·        Technical support
Renewable power	·        Knowledge-sharing sessions ·        Performance reports
Solar rooftop	·        Customer satisfaction survey ·        Technical support ·        Returns on investment evaluation report ·        24-hour customer service
Energy trading	·        Customer satisfaction survey